Easily Acquire Customer
Feedback & Encourage Online Reviews
Your business now has a simple yet powerful platform to gather customer feedback, measure your Net Promoter Score and encourage online reviews. GetFiveStars is an automated platform that starts with just your customers email address and does the rest for you.
It Starts With An Email
We provide the platform and the process to start engaging and listening to your customers. The platform sends a customized email to start the feedback process after you enter your customers email address. Simple, fast and easy.
Customers Give Feedback
Customers Give Feedback The customer is asked to rate how likely they are to refer your business to a friend and to comment on their experience. This rating process helps form your Net Promoter Score, a key indicator and data point to your business and customer relationship.
Customers that rate you highly (you set the rating criteria) will then be asked to consider reviewing your business on one of the important review sites you have selected for your account. Poor customer experiences are captured privately so you can follow-up with the customer to resolve their issue.
Testimonial Widget For Your Website
Our testimonial widget makes displaying powerful customer testimonials on your website easy. Just copy and paste the widget code into any page or section of your website and you have fresh, relevant and valuable content from your customers on your website.
Our platform allows for manual control of the testimonials or you can automatically set for feedback above a specific rating score (example: 8 or above) to display on your widget and website.
Encourage Online Reviews
Customers that rate you at or above your selected “positive rating” will then be asked to rate you on one of the 3rd party review sites you have selected.
This step offers direct links to your Google reviews, Facebook page and dozens of other business profile pages and review sites so they can easily review your business. Generating a steady and consistent stream of online customer reviews is important for your online reputation.
Review Monitoring & Reporting
With GetFiveStars you truly have one platform to manage your online review reputation. Your business benefits from multiple levels of feedback, encouragement of positive online reviews and an easy to manage dashboard whether you run just 1 or 1,000 locations.
Stop guessing and hoping for satisfied customers and ensure you are meeting their needs and growing the sharing of their experience with your business.